You are entitled to ONE exchange if you are not fully satisfied with the item. The attempt of return must be made within 3 days of receipt.

For broken or damaged items, a request for exchange shall be made within 24 hours after the item is received. Any request that is made after 24 hours shall not be entertained.

*Excludes orders made with promotional codes, sales items, sample items, swimwear, bags, and accessories.

To start an exchange request, kindly email us at [email protected] and:

Pack the item in its original packing material.
Send your parcel using a delivery method that allows tracking. Returned parcels are to reach us within 7 days from the dispatch date for local orders.
Email us at [email protected] to let us know the tracking number and your preferred item of exchange/ credit note for future use.
Terms & conditions:

Postage cost for the returned items shall be bear by the customer.
The delivery fee for new exchanged items will be on us.
All returned parcels should be dealt with via mailing only.
If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return and any request for an exchange.
New exchanged items/store credit shall be posted/credited to you as soon as possible should the exchange transaction is approved.


If you believe you have received the wrong item, kindly email us at [email protected] your order number and a photograph of the item. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed.

Please be noted that items must be unworn, unwashed, unaltered, and with their tags intact. If the correct item is no longer in-stock, store credit or refund will be issued instead.

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